Terms of Service

1Agreement to these terms#

FrankieGPT is operated by DotNet Holdings LLC, a California limited liability company with a business address at 1401 21st St Ste R, Sacramento, CA 95811. In these terms, "we," "us," and "our" mean that company, and "you" means the person using the service. "Frankie" means the assistant itself. "The service" means the FrankieGPT website, the web application, the assistant, the email address created for your account, the reminder and messaging features, and everything else we make available under the FrankieGPT name.

You accept these terms by creating an account, by signing in, or by using any part of the service. If you do not accept them, do not use the service. If you are accepting on behalf of another person or an organization, you confirm that you have the authority to do that, and "you" then includes both you and that person or organization.

Our Privacy Policy is part of this agreement. Any additional rules we publish for a specific feature, such as usage limits shown inside the app, are also part of it.

2What FrankieGPT is#

Frankie is a general purpose personal assistant. People use him for the same everyday things they might ask any of the well known assistants, with one deliberate difference: there are far fewer choices to make. No model picker, no settings maze, no wall of features. One screen, one big button, plain words. It is built for people who found the other tools confusing, or who simply want something calmer.

He runs in a web browser on an iPhone, an Android phone, a tablet, a laptop, or a desktop computer, and can be added to a home screen so it opens like an app. Depending on the features available to your account, Frankie can:

• hold a spoken conversation using your device microphone, and speak answers out loud;
• hold a typed conversation, and read any answer aloud on request;
• answer ordinary questions, explain a word or an idea, settle a fact, do arithmetic, convert a measurement, or talk through how something works;
• help you write: a letter, an email, a birthday card, a complaint to a company, a note to a landlord, a message you are not sure how to word;
• translate between languages, and speak with you in English or Russian;
• look at a photograph or a PDF you share, such as a letter, a bill, a form, a menu, a warranty, or a prescription label, and explain it in plain words;
• check a message, letter, or offer for the common signs of a scam;
• search the internet for current information and show you the sources it used;
• generate a picture from a description;
• remember what you have discussed before, keep a short profile of durable facts you have told him, and search your past conversations;
• store a list of people who matter to you, with the phone numbers, email addresses, and street addresses you enter;
• set reminders that arrive as a text message or an email at a time you choose, once or repeatedly;
• receive email at a private address created for your account, and show and explain those messages to you;
• send an email on your behalf from that same address, to a recipient you name; and
• help you compose a text message, an email, or a phone call that your own device then sends or places.

Some people talk to Frankie for company as much as for help. That is a perfectly fine way to use him, and section 4 explains the limits of it honestly.

Features change over time. Some are limited by a daily allowance to keep the service healthy for everyone. Current allowances are shown in the app when you reach them.

3FrankieGPT is for entertainment#

We say this plainly because the assistant sounds confident and friendly, and a friendly voice is easy to believe. Frankie will happily read your mail aloud, talk about a medication label, explain a bill, or offer an opinion about a message that looks like a scam. None of that is a professional service. It is a computer program making its best guess in a warm voice, for entertainment.

• Do not act on anything the service says without checking it with a person or a source qualified to answer. That applies to health, money, law, benefits, taxes, safety, travel, and anything with a deadline.
• No output is a recommendation. When Frankie appears to suggest, advise, diagnose, calculate, verify, translate, or reassure, he is producing entertainment content that resembles those things.
• You are the only decision maker. Every choice you make after using the service is yours, made on your own judgment and at your own risk.
• This does not narrow the rest of these terms. The disclaimers in section 27 and the limits in section 28 apply in full and in addition to this section.

If you want advice you can rely on, speak to a doctor, a pharmacist, an attorney, an accountant, a benefits counselor, or whoever else is qualified for the question. Frankie is good company and a useful pair of eyes. He is not a professional, and this service is not sold as one.

4What FrankieGPT is not#

Not a medical provider or a medical device. Frankie does not diagnose any condition, does not prescribe, does not adjust or verify a medication or a dose, does not check for drug interactions, and is not cleared or approved by the United States Food and Drug Administration for any purpose. When Frankie reads a prescription label or explains a document that mentions health, he is reading text out loud and putting it in simpler words. He is not practicing medicine, pharmacy, or nursing. Talk to your doctor, your pharmacist, or another qualified professional before you act on anything health related.

Not a lawyer, an accountant, or a financial adviser. Nothing Frankie says is legal advice, tax advice, insurance advice, benefits advice, immigration advice, or investment advice, and using the service does not create any professional relationship or privilege. Communications with Frankie are not confidential in the way that a conversation with your attorney or physician is, and they are not protected from disclosure in a legal proceeding.

Not a therapist or a crisis service. Frankie will listen, and he will keep you company, and for some people that matters a great deal. He is still a computer program. He does not provide therapy, counseling, or mental health treatment, he cannot tell whether you are safe, and he cannot get help to you. If you are struggling, please talk to a real person. Section 5 lists numbers that answer at any hour.

Not a caregiver or a monitoring service. Frankie does not supervise anyone, does not check whether a person is safe or has taken a medication, and does not alert a family member if something seems wrong. He is one more tool in a household, not a substitute for care, supervision, or human attention.

Not a human being. Frankie has a name, a voice, and a warm manner, and none of that makes him a person. He does not have feelings, memory of you outside what is stored in your account, or any awareness of the world between conversations. If you set up an account for someone who may not understand that, section 7 asks you to explain it to them.

Not a system of record. Do not use Frankie as the only place you keep something you cannot afford to lose. Keep your own copies of important documents, appointments, and records.

Not a search engine, a news service, a bank, a pharmacy, a government agency, or an official source of anything. When accuracy matters, go to the source.

5Emergencies and crisis help#

Frankie may share these numbers with you when a conversation suggests they would help. That is the whole of what he can do. He does not place the call, does not notify anyone, and does not follow up. Please do not use him as a way to reach help.

6Adults only, 18 and over#

• You must be 18 or older and able to enter a binding contract to create an account. By using the service you represent that you meet that requirement, and you agree not to let anyone under 18 use your account.
• We do not verify age, and we do not collect a date of birth. We rely on your word. That is exactly why the requirement is stated this plainly: an adult only product used by an adult is what these terms are written for.
• Because we do not knowingly serve minors, the service has no child specific filtering, no parental controls, and no supervised experience. It should not be treated as safe for a child simply because it is friendly in tone.
• If we learn that an account is being used by someone under 18, we will close it and delete its contents. If you believe a minor is using the service, write to our privacy request form and we will act.
• The service is offered to people in the United States. We do not offer it to residents of countries or regions subject to United States embargoes or sanctions, and you confirm you are not on any United States government restricted party list. If you use the service from outside the United States, you do so on your own initiative, you are responsible for complying with local law, and your information will be processed in the United States.
• We may refuse service, close an account, or limit a feature at our discretion where we reasonably believe it is necessary to comply with the law, to protect other users, or to protect the service.

7Accounts set up for someone else#

Many FrankieGPT accounts are created by an adult son, daughter, spouse, or friend for another adult who will be the one talking to Frankie every day. That is an intended and welcome use, and these rules apply to it.

• The person you set it up for must also be an adult. No exceptions, and no parental permission substitutes for it.
• You need that person's agreement. By creating or managing an account for another adult, you confirm that the person knows the account exists, knows that conversations, mail, reminders, and saved contacts are stored in it, and agrees to be helped this way, or that you hold a valid power of attorney, conservatorship, guardianship, or other legal authority that lets you act for them.
• Explain what it is. You agree to tell the person, in words they understand, that Frankie is a computer program and not a human being, that what they say is recorded and stored in the account, and that it can be wrong.
• You are responsible for the account. The account holder of record is the person whose email address the account was created under. That person is responsible for everything done through the account, including anything the assisted person does, and for the accuracy of the contact details entered into it.
• Access is all or nothing. Anyone who can sign in can read the whole history of the account, including conversations, stored mail, and saved notes. We do not offer separate views, restricted roles, or a caregiver dashboard. If two people should not see each other's conversations, they need separate accounts.
• Disagreements between family members. We are not able to adjudicate family disputes, capacity questions, or competing claims over an account. Absent a court order or other legal process, we will act on the instructions of the account holder of record, and we may suspend an account while a dispute is unresolved.
• Third parties in the room. If someone other than the account user speaks to Frankie or is captured by the microphone, you are responsible for having their permission. Some states require every person in a conversation to consent to being recorded.

8Illness, death, and access to an account#

An assistant used daily by an older adult will sometimes outlive the arrangement it was set up under. Here is how we handle that, said plainly rather than left for a hard week.

• Plan ahead. Keep the account email address and password with your important papers, and tell the person who handles your affairs that the account exists. That single step avoids nearly every problem below.
• On death. An executor, administrator, or similar personal representative may ask us to close an account and delete its contents by writing to our contact form with a death certificate and proof of their appointment. We will honor a properly documented closure request.
• Access to contents is different from closure. Conversations often contain private thoughts and other people's information. We will not simply hand the contents of an account to a relative. We disclose them only where a valid court order or the applicable digital assets law requires it, or where the account holder left clear written directions to do so, and we may decline where disclosure would harm someone else.
• On incapacity. An agent under a valid power of attorney, or a court appointed conservator or guardian, may manage or close the account on presentation of the document. We may ask questions, and we will act reasonably and promptly.
• No transfer of accounts. An account belongs to the person it was created for and cannot be sold, given away, or reassigned to another person. Close it and open a new one.
• Inactive accounts. If an account goes unused for more than 24 months and mail to the address on file goes unanswered, we may close it and delete its contents after giving notice.

9Your account and security#

• Give us an email address you control and information that is accurate, and keep it current. Reminders, password resets, and service notices go to what is on file.
• Choose a password you do not use anywhere else and keep it private. You are responsible for activity under your account.
• One account per person. Do not share sign in details with anyone you would not trust with everything in the account.
• Changing your password signs out every other device on its next request. That is deliberate, and it is the fastest way to end access from a device you no longer control.
• On a shared or household device, sign out when you are done. Anyone left signed in can read everything.
• Tell us promptly at our contact form if you believe someone else has reached your account.
• Do not attempt to reach any account, mailbox, or data that is not yours, and do not probe, scan, or test the security of the service.

10Personal use, business use, and relying on the output#

FrankieGPT is licensed for your own personal and household use. Using it for your own work is fine, within limits that protect both of us.

• Allowed. Drafting your own correspondence, understanding a document that arrived at your business, keeping your own reminders, asking questions related to your job.
• Not allowed. Reselling the service or its output, providing it to your customers as a service, operating it on behalf of an organization's users, building a product or a feature on top of it, running it through an automated process, or using it as a component in anything you deliver to someone else.
• Never as a professional deliverable. Do not present output to a client, a patient, a court, a regulator, or an insurer as work you reviewed when you did not, and do not use it to produce anything that requires a professional license you hold without checking every word yourself. You remain fully responsible for your own professional obligations.
• Never for a decision about another person. Do not use Frankie to screen a tenant, evaluate a job applicant, assess creditworthiness, set an insurance rate, or make any similar decision about someone. The service is not designed, tested, or permitted for it.
• Never where failure is dangerous. No use in the operation of vehicles, medical equipment, industrial control, emergency response, or any setting where an error could cause death, injury, or severe environmental or financial harm.
• Commercial use of output is at your own risk. We make no promise that anything Frankie writes or draws is original, free of third party rights, or safe to publish, and we do not indemnify you for using it.

11Your permanent assistant address#

Every account is given its own private email address in the form frankie-code@email.frankiegpt.com, where the code is a short random string. Mail sent to that address arrives in your account, where Frankie can show it to you, read it aloud, and explain it. Mail Frankie sends for you goes out from the same address, so replies come back to the right place.

• The address belongs to the account for as long as the account exists. There is no way for a user to change it, and we do not recycle a closed account's address to a new account.
• It is a convenience feature inside an assistant, not a full email service. There are no folders, no filters, no forwarding rules, no calendar invitations, and no guarantee that every message type will render correctly.
• Do not use it as your address of record for anything critical, such as a bank, a benefits agency, a court, an insurer, a two factor code, or a legal notice. Use a normal mailbox for those.
• We may change an account's address, or stop accepting mail at it, if it is being used to send or receive unlawful content, if it is receiving abusive volume, or if a security problem requires it.
• Mail sent to an address that matches no account is not delivered anywhere a user can see. We do not promise to hold or forward it.

12Text messages and carrier charges#

Every account carries a United States mobile number, and you confirm it with a code we text you when you sign up or when you change it. By giving us that number you are giving express consent to receive text messages from FrankieGPT at it. Here is exactly what that means.

• What we send. Reminders you asked for, notes you asked Frankie to text to yourself, and occasional messages about your account or the service. We do not send marketing text messages, and we never send text messages on behalf of an advertiser.
• Where we send. Only to the mobile number saved on your own account. Frankie will not send a text message to any other number. When you ask Frankie to write a message to another person, he prepares the words and your own phone sends it, from your number, by you.
• How often. Message frequency varies and depends entirely on the reminders you set. There is a daily cap per account.
• Cost. Message and data rates may apply. Text messaging is a service of your mobile carrier, not of ours, and carriers are not liable for delayed or undelivered messages.
• Stopping. Reply STOP to any message to stop all text messages to that number. Reply HELP for help. You can also remove the number on the Settings page, which stops texts immediately, or switch a reminder to arrive by email instead.
• Consent is not a condition of anything. You do not have to agree to text messages to use FrankieGPT. Leave the phone field blank and everything else still works.
• Keeping the number current. If you give up a mobile number, change it on the Settings page or tell us, and confirm the new one by text. Numbers get reassigned, and we cannot know that yours changed. If you no longer want any messages from us, close the account. You agree to indemnify us for claims arising from messages sent to a number you gave us but no longer control.
• Automated technology. You agree that messages may be sent using automated technology, and you confirm that you are the subscriber of the number you provide or that you are authorized to consent for it.

13Email that Frankie sends for you#

Frankie can send an email to a recipient you name, from your account's assistant address, with a picture attached if you ask. When he does, you are the sender. We provide the pipe. You are responsible for the content, for having a reason to contact the recipient, and for complying with the law, including the CAN-SPAM Act.

• Do not use Frankie to send bulk mail, commercial solicitations, newsletters, chain messages, political blasts, or anything to a list of people who did not ask to hear from you.
• Do not send email that is deceptive about who it is from, and do not impersonate anyone.
• Do not send anything unlawful, threatening, harassing, defamatory, or infringing.
• There is a daily sending cap per account. We may lower it, pause sending, or close an account that is generating complaints, bounces, or abuse reports.
• We cannot guarantee that any particular message is delivered, or that it lands in an inbox rather than a spam folder.

14Reminders are best effort#

Reminders depend on our servers, on your device, on your mobile carrier, on the internet, and on receiving mail systems, and any of those can fail or delay. We schedule reminders in the time zone saved on your account, which means a reminder can arrive at an unexpected local hour if the time zone on the account is wrong, if you travel, or across a daylight saving change. We do not promise delivery, delivery at an exact minute, or notice that a delivery failed. If a reminder repeatedly fails to send, we may pause it.

15Your content and the rights you grant#

"Your content" means everything you put into the service: what you type, what you say out loud, photographs and documents you share, contacts you save, reminders you create, notes Frankie keeps for you, and the mail that arrives at your assistant address.

You keep ownership of your content. You grant us a worldwide, non exclusive, royalty free license to host, store, copy, transmit, display, and process it, and to create the derived material the service needs, such as transcripts of your speech, summaries of a conversation, and search indexes. That license exists for one purpose only: to operate the service for you, to keep it secure, and to comply with the law. It ends when the content is deleted from our systems, except for copies retained in backups for the period described in the Privacy Policy and for anything we must keep by law.

We do not use your content to train artificial intelligence models, and the providers that process it for us are contractually restricted from doing so with content sent through their business interfaces. We do not sell your content, and we do not use it to build a profile of you for advertising.

You are responsible for what you put in. You confirm that you have the right to share the content you share, including any document, photograph, or message that belongs to or describes another person, and that doing so does not break the law or anyone else's rights. Think before sharing another person's medical record, a document under a confidentiality agreement, or material you do not have permission to copy.

Generated pictures are yours to use. Because an artificial intelligence system created them, they may not be eligible for copyright protection, they may resemble something another user generated, and we make no promise about your ability to register or enforce rights in them.

16How the answers are made, and what that means#

Everything Frankie says is generated by artificial intelligence models. That has consequences you should understand before you rely on an answer.

• It can be confidently wrong. Models produce fluent text that sounds certain whether or not it is correct. They can invent a fact, a citation, a phone number, a dosage, a deadline, a price, or a law. Verify anything that matters.
• It can be out of date. A model's knowledge has a cutoff. Internet search helps, but a source page can itself be stale or wrong.
• Reading a document is interpretation, not transcription. A photograph can be blurry, a label can be misread, a number can be transposed. Always check the original for anything important.
• Answers vary. The same question can produce different answers at different times. Output is not deterministic, and it is not personalized professional advice.
• Search results come from other people's websites. We do not control, endorse, or verify them. Frankie is instructed to treat page content as untrusted and to ignore instructions embedded in it, but no such protection is perfect.
• Scam checking is an opinion. Frankie can miss a real scam and can flag something legitimate. Treat it as one more opinion, not a verdict, and never send money or share account details because a computer program said a message looked fine.
• Voice recognition makes mistakes, especially with names, medications, accents, and background noise. A misheard word can change an answer completely.
• Translation is approximate. Do not rely on it for a contract, a medical instruction, or an immigration document.
• Memory is imperfect. Frankie may recall something incorrectly, mix up two conversations, or forget something you expected him to keep. Do not treat his memory as a record.
• He will agree with you too easily. Language models tend to go along with the framing of a question. If you ask whether something is safe, ask also what would make it unsafe.

You are responsible for the decisions you make and the actions you take based on output from the service. To the extent the law allows, we accept no responsibility for those decisions.

17Safety limits on what Frankie will do#

Frankie declines some requests. He will not help with anything that is meant to hurt a person, break into a system, produce a weapon, sexualize a child, deceive someone about who is speaking, or evade the law. He will steer a conversation about self harm toward the numbers in section 5. Those limits are deliberate, they apply to every account, and they are not negotiable.

• The limits are imperfect in both directions. Frankie will sometimes refuse something harmless and sometimes answer something he should have declined. Neither is a defect you can rely on, and neither creates a claim against us.
• Do not attempt to work around them, whether by rephrasing, role play, hypotheticals, splitting a request into pieces, or feeding him instructions hidden in a document or a web page. Doing so violates section 18 and may end your account.
• We may review, limit, or block content and requests where we believe in good faith that they break these terms or the law. We are not obligated to monitor, and choosing to act in one case does not oblige us to act in another.
• Frankie's refusal is not a legal opinion, and his willingness to answer is not permission. Whether something is lawful for you to do is your responsibility, not his.

18Acceptable use#

Use Frankie for ordinary life. Do not do any of the following, and do not help anyone else do them.

• Break any law, or use the service to plan, commit, promote, or conceal anything unlawful.
• Harass, threaten, stalk, defame, defraud, or exploit any person, or send unwanted messages to anyone.
• Target or exploit an older adult or any vulnerable person, including through any form of financial abuse or undue influence.
• Surveil, track, or profile another person, or use the service to gather information about someone in a way they would not expect.
• Let anyone under 18 use the service, or create an account for a minor.
• Create or share sexual content involving minors, content that sexualizes a real person without consent, or content that promotes self harm, violence, or terrorism.
• Generate content that impersonates a real person or an organization in a deceptive way, including a voice or a likeness, or that is designed to mislead about who is speaking.
• Produce disinformation, fake reviews, fake credentials, forged documents, or anything intended to deceive the public.
• Attempt to obtain instructions for weapons, explosives, dangerous chemicals or biological agents, or for defeating security controls.
• Upload malware, attempt to gain unauthorized access to any system or account, interfere with the service, or circumvent rate limits, quotas, or security measures.
• Scrape, crawl, spider, or bulk extract content from the service, use an automated tool, script, or agent against it, or resell, sublicense, or provide it as a service to others.
• Reverse engineer, decompile, or attempt to derive source code, model weights, prompts, or training data from the service, or use output to develop or improve a competing artificial intelligence model or assistant.
• Present the service or its output as human, or as reviewed by a licensed professional when it was not.
• Use the service for any regulated activity that requires a license you do not hold.
• Enter another person's sensitive information without their permission, including government identifiers, financial account numbers, or medical records.
• Misrepresent your identity, your age, or your authority to act for another person.

We may investigate suspected violations, remove content, limit features, and suspend or close accounts. Where the law requires it, or where we believe in good faith that someone is in danger, we may report activity to law enforcement.

19Third party services and content#

The service depends on companies we do not control, including the providers that run the artificial intelligence models, the carrier that delivers text messages, the provider that delivers and receives email, the network that protects and speeds up the website, and the company that hosts our servers. Their performance affects ours. An outage, a policy change, a filtering decision, or a price change at any of them can change or interrupt what Frankie can do, and we are not liable for that.

When Frankie shows you a link, a search result, or a phone number, that content belongs to someone else. We do not endorse it and are not responsible for it. When you follow a link or place a call, you leave our service and the other party's terms and privacy practices apply.

20The subscription, Frankie Tasks, and payment#

Every new account is free to start, with the full service switched on and no payment method required. The free portion is not a fixed period of time and is not a stated allowance; it ends when it ends, and we may change how much it covers at any time. Nothing is charged and nothing is deleted when it ends: paid features simply pause until you subscribe, and everything already in the account is waiting when you do.

• The subscription. FrankieGPT is a monthly subscription: $29 per month for one person, $49 per month for two people on one plan, and $20 per month for each additional person on the plan. Every feature is included at every plan size; the price changes only with the number of people. Current prices are always shown on the pricing page and at checkout. A price change never applies before your next renewal and never without notice.
• Renewal and cancellation. The subscription renews automatically each month until you cancel. You can cancel online at any time in Settings, under Manage billing; cancellation takes effect at the end of the period you have already paid for, and you keep the service until then. There are no cancellation fees.
• Plans with more than one person. One account owns the plan and pays for everyone on it. The owner can add a person by invitation and remove a person at any time, and anyone on a plan can leave it at any time; the price adjusts on the next bill. Being on a shared plan shares the bill and nothing else: each account's conversations, memory, and mail remain private to that account and are never visible to anyone else on the plan.
• Frankie Tasks. A Task is a one-time project with a fixed price. You describe the work, we reply with a written scope and a price, and nothing is charged until you approve it. The approved price does not change. If the work turns out to be larger than the written scope, we will offer a second task rather than bill more. Tasks never renew. If we cannot deliver what the scope describes, we refund the task.
• Payment. Payment is collected by our payment processor on its own secure pages; we never see or store your card number. By subscribing you authorize the recurring monthly charge until you cancel, and by approving a task you authorize its one-time charge.
• Refunds. Except where the law requires otherwise or these terms say otherwise, payments are final. If something goes wrong on our side, write to us and we will make it right.
• You are responsible for sales and other applicable taxes. If you dispute a charge with your bank rather than contacting us first, we may suspend the account while it is resolved.
• Purchases made through a third party app store are subject to that store's own billing and refund rules.
• Credits from before subscriptions. Earlier versions of the service used promotional prepaid credits. No credits were ever sold, credits were never money, and any remaining promotional balances simply stopped mattering when everything became included in the subscription.

21Changes to the service#

We improve, change, add, and remove features. We may set or adjust limits on how much any account can use, and we may stop offering the service, or any part of it, entirely. Where a change materially reduces what a paid plan includes, we will give notice and, if you do not want to continue, a refund of the unused portion of the current period. Free features can change without notice. Features labeled new, preview, or beta may be incomplete, may change, and may be withdrawn.

22Suspension and closing an account#

You can leave whenever you want. Delete the account yourself in Settings, under Delete account, or close it by writing to our contact form from the email address on the account. We delete the account and its stored content on the schedule described in the Privacy Policy.

We can suspend or close an account if you break these terms, if we are required to by law, if an account is being used in a way that harms other users or the service, if payment fails on a paid plan, or if an account has been inactive for more than 24 months and we have given notice to the email address on file. Where the situation allows, we will tell you first and give you a chance to fix the problem. Where it does not, such as a security incident or a legal requirement, we may act immediately.

When an account closes, your right to use the service ends, and the assistant address stops receiving mail. Export or save anything you want to keep before you close it. The sections that by their nature should survive do survive, including section 15 on content, section 16 on output, section 23 on our intellectual property, and sections 27 through 35.

23Our intellectual property#

The service, including its software, design, text, artwork, the Frankie character, the FrankieGPT name and logo, and the prompts and configurations behind the assistant, belongs to us or to our licensors and is protected by intellectual property law. We grant you a personal, limited, revocable, non exclusive, non transferable license to use the service for your own purposes, subject to these terms and to section 10. Nothing else is granted. Do not copy, modify, distribute, sell, lease, or create derivative works from any part of the service, and do not remove any notice of ownership.

If you believe material on the service infringes your copyright, send a notice under the Digital Millennium Copyright Act to our legal notice form that identifies the work, identifies the material, gives your contact details, and includes the statements the statute requires. We remove infringing material and terminate repeat infringers.

24Feedback#

If you send us an idea, a suggestion, or a bug report, thank you. You give us the right to use it for any purpose without restriction, without compensation, and without any obligation of confidentiality. Do not send us anything you consider confidential or proprietary.

25Accessibility#

This service is built for people who often find software difficult, so accessibility is part of the product rather than an afterthought. Every page carries an accessibility button that opens a set of tools: larger text, more line and letter spacing, a dyslexia friendly typeface, high contrast and dark modes, a link and heading highlighter, larger click targets, animation off, a bigger cursor, a reading mask, and a reading guide. Your choices are remembered on that device. The button is also reachable from the keyboard with Alt and 0 together.

We work toward conformance with the Web Content Accessibility Guidelines version 2.1 at level AA, which is the standard applied under the Americans with Disabilities Act and Section 508 of the Rehabilitation Act. Frankie himself will read any page aloud on request, which for many people is the accommodation that actually matters.

If any part of the service is difficult to use with a screen reader, a magnifier, a switch, voice control, or any other assistive technology, tell us at our contact form. We treat that as a defect report, not a suggestion. We will also provide these terms, the Privacy Policy, or any other document in large print or another format on request, at no charge. The full statement is at frankiegpt.com/accessibility.

26Privacy#

How we collect, use, share, and keep information is described in the Privacy Policy, which forms part of this agreement. It explains what goes to our processing providers, what we keep and for how long, the rights you have under the privacy laws of your state, and how to exercise them. Read it. It is written in the same plain language as this page.

27Disclaimers#

Some states do not allow the exclusion of certain warranties, so parts of the above may not apply to you. In that case those warranties are limited to the shortest period and the narrowest scope the law allows.

28Limitation of liability#

These limits apply even if a limited remedy fails of its essential purpose. They do not apply to liability that cannot be limited under applicable law, including gross negligence, willful misconduct, or fraud. Some states do not allow the exclusion or limitation of incidental or consequential damages, so parts of the above may not apply to you.

You acknowledge that the fees for the service, including offering it without charge, reflect this allocation of risk, and that we would not provide the service on these terms without it.

29Your indemnity#

You agree to defend, indemnify, and hold harmless DotNet Holdings LLC and its owners, members, officers, employees, and contractors from any claim, demand, loss, liability, damage, penalty, and expense, including reasonable attorney fees, arising out of or related to: your use of the service; your content; any message, email, or picture you cause the service to send; your breach of these terms or of any law; your infringement of anyone's rights; a claim by a person for whom you created or managed an account, or by a person whose information you entered into an account; a claim arising from use of the service by a minor through your account; and any claim relating to text messages sent to a number you provided. We may take over the defense of any matter subject to indemnity, at your expense, and you agree not to settle anything that imposes an obligation on us without our written consent.

30Disputes, arbitration, and class waiver#

30.1 Talk to us first

Before starting arbitration or any other proceeding, send a written notice of dispute to our legal notice form and to DotNet Holdings LLC, 1401 21st St Ste R, Sacramento, CA 95811. Describe the problem, what you have already tried, and what you want. We will do the same if we have a dispute with you. Both of us agree to try in good faith to resolve it for 60 days after the notice. That 60 day period tolls any applicable limitations period. Neither of us may start arbitration before it ends, and a court may enjoin a filing that skips this step.

30.2 Agreement to arbitrate

If we cannot resolve it, you and we agree that any dispute, claim, or controversy arising out of or relating to the service, these terms, the Privacy Policy, marketing of the service, or any communication we send you, including claims that arose before you accepted these terms and claims about whether this arbitration agreement is enforceable, will be resolved by binding individual arbitration and not in court. This agreement is governed by the Federal Arbitration Act. An arbitrator, not a court, decides all questions of arbitrability, except as stated in section 30.5.

30.3 How arbitration works

Arbitration is administered by the American Arbitration Association under its Consumer Arbitration Rules, available at adr.org. The arbitration takes place in the county where you live, or by telephone or video, or on written submissions only, at your choice. One arbitrator decides. The arbitrator may award any relief a court could award to you individually, including statutory damages and attorney fees where a statute provides them, and must follow these terms. The award is final and binding and may be entered as a judgment in any court with jurisdiction. We will pay the arbitration filing, administration, and arbitrator fees that exceed what filing in court would have cost you, unless the arbitrator finds your claim frivolous.

30.4 Class action waiver

Arbitration is individual. You and we each waive the right to bring or participate in a class action, a collective action, a consolidated action, a private attorney general action brought on behalf of others, or any other representative proceeding, and the arbitrator may not preside over any form of representative proceeding or consolidate the claims of more than one person. If this waiver is found unenforceable as to a particular claim or a particular request for relief, then that claim or that request for relief, and only that one, is severed from arbitration and heard in the courts identified in section 31, while everything else stays in arbitration.

30.5 Small claims and injunctive relief

Either of us may bring an individual action in small claims court instead of arbitration, if it qualifies and stays there. Either of us may also ask a court for temporary injunctive relief to protect intellectual property or to stop unauthorized access to the service, without waiving anything in this section.

30.6 Coordinated filings

If 25 or more similar demands for arbitration are filed against us by or with the help of the same lawyer or coordinated group, the demands will be administered in batches of no more than 50, with one arbitrator per batch and one set of fees per batch, and the batches proceed in sequence. Limitations periods are tolled for demands waiting in a later batch. Both sides will work with the administrator in good faith to make this efficient.

30.7 Your right to opt out

You may reject this arbitration agreement by sending an email to our legal notice form with the subject line "Arbitration opt out," including your name and the email address on your account, within 30 days after you first accept these terms. That is all it takes. Opting out costs you nothing, does not affect your account, and does not affect any other part of these terms. If you opt out, disputes go to the courts named in section 31.

30.8 Survival and changes

This section survives the end of your account and of these terms. If we materially change it later, the change does not apply to a dispute for which we already had notice, and you may reject the change by writing to us within 30 days of the change taking effect.

31Governing law and venue#

These terms and any dispute arising from them are governed by the laws of the State of California, without regard to conflict of law rules, except that the Federal Arbitration Act governs section 30. The United Nations Convention on Contracts for the International Sale of Goods does not apply. For any dispute not subject to arbitration, you and we agree to the exclusive jurisdiction and venue of the state and federal courts located in Sacramento County, California, and each of us waives any objection to that venue. Nothing here deprives you of the protection of mandatory consumer laws of the state where you live.

32Time limit on claims#

Any claim arising out of or relating to the service or these terms must be brought within one year after the claim arises, or it is permanently barred, unless the law of your state does not permit a shortened period, in which case the shortest period that state allows applies.

33Changes to these terms#

We may update these terms. When we do, we change the date at the top and post the new version here. If a change is material, we will give reasonable advance notice, by email to the address on your account or by a notice in the app, before it takes effect. Continuing to use the service after a change takes effect means you accept the new terms. If you do not accept them, stop using the service and close your account, and the change will not apply to a dispute that arose before it took effect.

34Notices#

We send legal notices to the email address on your account, or by a notice inside the app, and a notice is considered received on the day it is sent. Keep your email address current. You send legal notices to our legal notice form and to DotNet Holdings LLC, 1401 21st St Ste R, Sacramento, CA 95811. Notices to us are effective when actually received.

35General provisions#

• Entire agreement. These terms and the Privacy Policy are the whole agreement between us about the service and replace any earlier understanding.
• Severability. If any provision is held unenforceable, it is modified to the minimum extent necessary or severed, and the rest stays in force.
• No waiver. If we do not enforce a provision, we have not waived it.
• Assignment. You may not assign these terms. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.
• No third party beneficiaries, except that the parties we protect in sections 28 and 29 may enforce those sections.
• Independent parties. Nothing here creates a partnership, joint venture, employment, agency, or fiduciary relationship.
• Force majeure. Neither of us is liable for a delay or failure caused by something outside reasonable control, including natural disaster, outage, network or carrier failure, act of government, or the failure of a supplier the service depends on.
• Export and sanctions. You agree to comply with United States export control and sanctions laws in your use of the service.
• United States government users. The service is commercial computer software provided with restricted rights under the applicable federal acquisition regulations.
• Language. These terms are written in English. A translation is provided for convenience only, and the English version controls.
• Headings are for reading convenience and do not affect meaning.

36California residents#

Under California Civil Code section 1789.3, California users are entitled to this notice: the service is provided by DotNet Holdings LLC, 1401 21st St Ste R, Sacramento, CA 95811. The service is currently provided without charge; if that changes, prices will be shown before you buy. To file a complaint about the service or to request information, write to our legal notice form, or contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at 800-952-5210.

California residents also have specific privacy rights, described in the Privacy Policy.

37How to reach us#

Support and account questions: our contact form
Privacy requests: our privacy request form
Legal notices: our legal notice form
Mail: DotNet Holdings LLC, 1401 21st St Ste R, Sacramento, CA 95811