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Questions, answered plainly
If something here is not clear, or the answer you need is missing, write to hello@frankiegpt.com. It is a real address and a person reads it.
Questions
What it is
What is FrankieGPT?
A voice-first AI assistant you talk to in ordinary words. What separates it from a chat app is that it remembers you across conversations, it holds a real list of the people in your life and can act on it, and it can tell who is speaking. It also reaches the outside world: reminders by text message and phone call, its own email address, and reading anything you photograph.
Is it just for older people?
No. It is unusually easy to use, which is why it suits people who bounce off other software, but nothing about it is limited to one audience. It is used by professionals running their day out loud, small business owners doing admin between jobs, clinics helping patients understand what they were told, and families setting it up for a parent.
How is it different from the assistant already on my phone?
Memory that persists, contacts it can actually act on, and speaker recognition. The assistant on your phone forgets you between sessions, guesses at who you mean, and will answer anybody who speaks near it.
Is it a chatbot?
The conversation is how you drive it, but the product is what sits behind that: stored memory, an address book, a voice print, a reminder system that really delivers, a mailbox, and document reading. The interface being a conversation is what lets the capability list grow without the product getting harder to use.
Can I sign up right now?
Accounts are invitation only at the moment, while we finish the billing side. Write to hello@frankiegpt.com and tell us a little about who it is for, and we will send you a code. Everything on this site is open to read in the meantime.
What is coming next?
A calendar for appointments, wider language support, and more tools that let Frankie act rather than only answer. Because you drive it by talking, new abilities arrive without new menus.
Questions
Using it
Do I need to download an app?
No. It runs in the browser on iPhone, Android, tablets, and computers, and can be added to a home screen where it opens like an installed app. Nothing to approve in an app store, nothing to keep updated.
How long does setup take?
About ten minutes, most of which is adding the people you want it to know. Somebody else can do it for you and hand you a phone with one icon on it.
Do I have to talk to it?
No. Everything available by voice is available by typing, and you can mix the two in one conversation.
What languages does it speak?
English and Russian today, including sentences that mix both, with careful translation in either direction. Voice recognition covers fifteen languages. More assistant languages are in progress.
What if I have no internet?
The interface is cached, so it opens and says plainly that it is offline rather than showing a broken page. Conversations resume when the signal returns.
Questions
Voice and privacy
What is voice lock?
A setting that makes Frankie act only on your voice. You teach it by reading three short lines aloud, once for each language you speak. After that a television in the background, a visitor, or a colleague cannot give it spoken instructions. Typed messages always work.
Why one voice print per language?
Because a person sounds different enough in each language they speak that a single print misses them, and being locked out of your own assistant for switching language would be worse than no lock at all. Every spoken turn is matched against all of your prints, so the best match wins.
Do you keep my voice recordings?
No. The recordings are turned into a set of numbers and then discarded. Only the numbers are stored, and you can delete any print, or all of them, from Settings at any time.
What happens to my conversations?
They stay on your account so Frankie can remember. They are never sold, never shown to another user, and never used to train models. You can delete a conversation, or the whole account, in one tap.
Do you sell anything about me?
No. No advertising, no data brokers, no cross context behavioural advertising, no profile building. The site counts visits with Google Analytics in measurement-only mode, and that stops entirely if your browser sends a Global Privacy Control or Do Not Track signal. All of it is spelled out in the privacy notice.
Questions
Safety and limits
Can Frankie send messages without asking me?
Only to you, and only after a clear yes: reminders to your own phone, and mail from Frankie's own address. Anything addressed to another person opens your own Messages or Mail app so that you press send.
Is it a medical or legal service?
No. Frankie explains documents and helps with everyday tasks. It does not diagnose, does not prescribe, does not change what a prescription says, and does not give legal advice. It points to a pharmacist, doctor, or other professional when that is the right answer, and in an emergency it says to call 911.
Is it HIPAA compliant?
Not today. We do not currently offer a Business Associate Agreement, so it should not be used as a system of record for protected health information. See the page for clinics and care teams for where it does fit.
Can it be wrong?
Yes. It is built on large language models and it can make mistakes, which is why it reads things back before sending, points to professionals on anything that matters, and never acts on another person's behalf without your explicit confirmation.
Questions
Money
What does it cost?
There is no subscription. You buy credits, one hundred credits to the US dollar, and they never expire. A typed answer is two credits, a spoken conversation ten, a picture twenty five. Reminders, contacts, memory, mail, and document reading are included. See pricing.
Can someone else pay for my account?
Yes. Families fund a parent's account, and organisations fund accounts for the people they serve, so the person using it never sees a payment screen.
Is there a free trial?
Creating an account costs nothing and you can look around before adding credits. There is no trial clock to remember to cancel.
Put a capable assistant in someone’s hand today
Create an account, add the people who matter, and start talking. It works in any browser, on any phone, tablet, or computer.
Get startedAccounts are invitation only while we finish the billing side. No code yet? Write to hello@frankiegpt.com and we will send you one.
